@MojangSupport one week ago I bought the game at the official website. They charged the purchase 3 times in my bank account. I didn't receive any mail confirmation and don't have access to the game yet. I sent them several emails and I never got an answer either. Thanks!
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^EG