@MojangSupport ticket# 110473 very long time no resolution
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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Thank you.
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Another 2weeks no resolution, have not been able to play with grandkids since beginning of December 2019.
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Months have passed without resolution, a courtesy reply would be nice.
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