@MojangSupport having issues with my wife's account. Opened a ticket a week or more ago but haven't heard anything yet. Any chance of getting help???
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS
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Ticket was opened on 12/24, is the backlog really over a week?
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Still waiting on a reply, almost a month later.
End of conversation
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