Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. ^JR
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An email was sent January 5, 2020 and I have yet to hear a reply. How long do I need to expect for your team to go through your backlog of emails?
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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