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MojangSupport's profile
Mojang Support
Mojang Support
Mojang Support
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@MojangSupport

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Mojang SupportVerified account

@MojangSupport

Problems with Minecraft or a Mojang account? Let us know! We're open 7 days a week, 24 hours a day! Email support via http://help.minecraft.net/hc/en-us 

Redmond, WA
help.minecraft.net
Joined January 2013

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    1. Hi, I’m Tif!‏ @tifjpeg 15 Dec 2019

      @MojangSupport I have put in a ticket and reached out to @XboxSupport chat. Needing help with Minecraft iOS marketplace missing purchases.

      2 replies 0 retweets 1 like
      Show this thread
    2. Hi, I’m Tif!‏ @tifjpeg 15 Dec 2019

      I should add: - I have logged out and logged back in - I have deleted the app and reinstalled - I have turned the device off and on

      1 reply 0 retweets 0 likes
      Show this thread
    3. Hi, I’m Tif!‏ @tifjpeg 15 Dec 2019

      @XboxSupport chat tells me to reach out to you. @MojangSupport says it’s an Xbox account issue.

      2 replies 0 retweets 0 likes
      Show this thread
    4. Nigel Forshaw‏ @nigel_forshaw 15 Dec 2019
      Replying to @tifjpeg @XboxSupport @MojangSupport

      Have you tried removing your account from the console, open guide go settings, account remove account. Then power cycle by pressing and holding the power button till fully off then wait 60 seconds and power up again. Add your account back on

      1 reply 0 retweets 0 likes
    5. Hi, I’m Tif!‏ @tifjpeg 15 Dec 2019
      Replying to @nigel_forshaw @XboxSupport @MojangSupport

      I am using Minecraft on iPad.

      1 reply 0 retweets 0 likes
    6. Hi, I’m Tif!‏ @tifjpeg 16 Dec 2019
      Replying to @tifjpeg @XboxSupport @MojangSupport

      Still needing help...

      1 reply 0 retweets 0 likes
    7. Xbox Support‏Verified account @XboxSupport 16 Dec 2019
      Replying to @tifjpeg

      We recommend checking your Microsoft account purchase history from a web browser (preferably not using Safari) to see if the purchases are listed there: https://msft.it/6015TnXaW . If the purchases were made in-game, then that would need to be taken up with Mojang Support.

      1 reply 0 retweets 0 likes
    8. Hi, I’m Tif!‏ @tifjpeg 16 Dec 2019
      Replying to @XboxSupport

      Thanks @XboxSupport I have reached out to @MojangSupport already. Waiting to hear back.

      2 replies 0 retweets 0 likes
      Mojang Support‏Verified account @MojangSupport 18 Dec 2019
      Replying to @tifjpeg

      Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR

      10:37 AM - 18 Dec 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Hi, I’m Tif!‏ @tifjpeg 11 Jan 2020
          Replying to @MojangSupport

          Ok, never heard back.

          1 reply 0 retweets 0 likes
        3. Hi, I’m Tif!‏ @tifjpeg 11 Jan 2020
          Replying to @tifjpeg @MojangSupport

          It’s been almost a month.

          0 replies 0 retweets 1 like
        4. End of conversation

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