@MojangSupport Woke up this morning and all the templates and worlds we had purchased (Xbox one) were gone. Where did they go and how do we get them back?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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Over 3 weeks to respond is not quick. You all need some more support staff. In the meantime we can't play any of the content we paid for. This is some major BS.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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So now we can't even load Minecraft at all. It never goes past the title screen. This is on both Xbox One and PS4. WHAT IS THE DEAL!? Respond to your damn support tickets!
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For technical help, please visit our Help site https://help.minecraft.net/hc/en-us .^JR
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