@MojangSupport ahora debo $26.95 por un juego que no he recibido, es decir se me hizo el cargo y no se terminó la compra, ya metí una solicitud a soporte en el website pero no he recibido ni un hola. Es necesario volver a comprar y me hacen el reembolso o como solucionar esto?
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JR
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I send to requests but i dont have a transaction Id because it was not generated
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What does it take to have a solution? I have already made two reports and got 0 answers, please help Report numbers: 119434 and 125109
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How much time does it have to pass before I have a solution? A week has passed and I have not received any response. I need a solution soon.
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