I’m still waiting to hear from @MojangSupport after filing a complaint for an in app purchase on the 1st December, we’re now on the 10th... 


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I purchased it on the iOS app not via Xbox live, she does have an Xbox account attached to it though. I have checked both and it’s not on either device.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Stil waiting for my refund from yourselves from the beginning g of December
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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