@TeamYouTube hi I think your YouTube app needs an update the subscription box isn’t loading up anything it keeps saying I’m offline when I’m clearly not
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Replying to @MissRandom1988
Hi there. Have you tried updating/reinstalling the app after restarting the device to check if that makes a difference? Also, does this happen across devices? Let us know.
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Replying to @TeamYouTube
Tried all that it's ok now but now I can't seem to download videos and I do have a YouTube premium membership
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Replying to @MissRandom1988
Thanks for confirming. Are you getting an error message while downloading videos? Does this happen with all the videos? If yes, share a screenshot of the error message and we'll take a look!
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Replying to @TeamYouTube
I don't get a error message it just won't download the videos
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Replying to @MissRandom1988
Please ensure that you're signed in to the right account and the app is updated. If the issue still persists, please reach out to our YouTube Premium support here: https://goo.gl/m11wvR . They can dive into this further with you. Hope this gets resolved.
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