Miratech

@Miratech_Group

Save the date for the North America, the main event of this autumn! Let's meet in New York October 21-22

miratechgroup.com
Joined June 2017
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  1. Aug 21

    "Know our client, and listen" is one of Miratech's five corporate values. It helps us learn. This is how we assure we meet our client's expectations and guide them to a comprehensive solution.

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  2. Aug 13

    With the Genesys Omnichannel experience, your agents should access and utilize all relevant information seamlessly. Miratech has expertise to customize your desktop so that you can increase your agents’ productivity!

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  3. Aug 6

    It’s important for your call center to cater to your customers over multiple channels. Read about the specific benefits of an omnichannel experience and how Miratech’s expertise can help you make the transition.

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  4. Aug 3

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  5. Jul 31

    5 Best Ways to Support Remote Workers with Genesys The ‘new normal’ brought has forced businesses to shift to remote operations. Learn how Miratech’s InsightCX service can customize your Genesys WFM reports.

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  6. Jul 28

    "Know our client, and listen" is one of Miratech's five corporate values. This is how we assure we meet our client's expectations. We regularly survey our clients to make sure we deliver what is expected, and here's what they say about us:

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  7. Jul 24

    Today, hearing voice of the customer is of utmost importance. Emily Drenis, a global thought leader and Miratech Customer Experience & Success practice lead shares her article on how you can turn data from customers into actionable items.

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  8. Jul 21

    It’s important to recognize the path by which your customers reach your agents and the full journey of their experience. Learn about Miratech’s tips for using Genesys to develop comprehensive journey maps.

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  9. Jul 17

    How do you ensure your agents provide the best customer service after implementing Genesys? By properly training your staff on the new platform. Learn more how to keep your employees engaged in our blog.

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  10. Jul 15

    Happy World Youth Skills Day! Back in 2016, we launched a free IT educational program for children as part of our CSR strategy. Today, many our employees have become mentors, and we would like to express our gratitude to all Miratech mentors!

    1 retweet 1 like
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  11. Jul 8

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  12. Jul 6

    Computer vision is an important business trend that will transform many industries and many business processes. Read this article to learn about three not so obvious examples that showcase its importance for any industry:

    2 likes
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  13. Jul 3

    Happy upcoming 4th of July to our US customers!🇺🇸 Miratech team wishes you an amazing weekend with family and friends!

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  14. Jul 2

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  15. Jun 30

    Thinking about adopting AI but still concerned about security? In a recent webinar, a panel of experts from Google and Genesys sat down to answer the most commonly asked AI security questions. Find the highlights here:

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  16. Jun 26

    Big or small, our pets take a big place in our hearts❤️ As we celebrate Take Your Pet To Work Week, we would like to dedicate this Friday to our furry little friends🐶🐱 Looks like they really enjoy the extra time with their humans!

    1 retweet 1 like
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  17. Jun 24

    Here’s an interesting read on how to find a work-life balance while providing excellent customer experience! Find out more about Genesys platform virtualization capabilities in Genesys blog.

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  18. Jun 22

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  19. Jun 17

    Have you thought about pivoting to the cloud? shared a useful blog, explaining the cloud solution by comparing it to the competition and science of car racing🏎

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  20. Jun 15

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