Could you clarify if you’re logged in using the same email address used when you subscribed? Also, try signing out of your account and signing back in and check if it makes a difference. Keep us posted.
Well? Did it fix the problem? This is where you say "Thank you for the prompt response. I'm sorry I'm an idiot that externalizes all my shortcomings because I just can't admit when I'm wrong but have no problem publicly shaming you since I know there will be no consequences."