@TeamYouTube is there a glitch with YT Studio App? I can't seem to check stats on all my videos. I keep getting a "Something Went Wrong - Retry" message.
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Replying to @MikeyBustos
We'd like to help! Just to confirm, have you tried uninstalling the app, restarting your device & reinstalling the app? Also, do you see the same error message when you use a different device or browser? Let us know.
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Replying to @TeamYouTube
Yes, I just tried uninstalling, restarting my mobile, reinstalling, even tried it on another device and still get the same error message. This has been happening for 3 weeks now. I can oddly open the stats of some videos but my highest viewed ones I can't and get the error.
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Replying to @MikeyBustos
Thanks for the info! Does this only happen while checking video stats? Can you share screenshots and additional info to help us look in to it? Keep us posted.
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Replying to @TeamYouTube
Yes, it happens when checking video stats for my higher viewed videos in particular. It is for my /AntsCanada channel on youtube. Been experiencing these error msgs for 3 weeks now.pic.twitter.com/QI2KVccfwn
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Replying to @MikeyBustos
Appreciate the details. Just to confirm, does this happen both on mobile data and WiFi? Let us know!
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Replying to @MikeyBustos
Hi again, could you share your OS version and the YouTube Studio app version to help us investigate further? Thanks!
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I am using Android Samsung Note 8 and the version is the latest version of YT Studio App (I reinstalled yesterday).
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Replying to @MikeyBustos
Thanks for the info, please reach out to our Creator Support team: https://goo.gl/BxLi8H . They can get to the bottom this.
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