Hello @TeamYouTube, I have a question. There are videos on YouTube that are in 4K, but for me there's no option to choose 4K.. Other people see that vid in 4K, but I just don't have that option, but I've always had it. Did it change or is it my account?
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Replying to @Mightydanger
Just to confirm, can you let us know what device you are having this issue on? Keep us posted.
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Replying to @Mightydanger
Thanks for the info. Wonder if it's a browser issue, could you try clearing cache/cookies? Also, try using a different browser or Incognito mode to see if its otherwise. Keep us posted.
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Replying to @TeamYouTube
I've tried this on another browser (which I don't use at all), but it's the same thing there. Because I thought you should see the option either way, even if your wifi isn't that great. Also tried if it was the vid itself, but also no the problem.
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Replying to @Mightydanger @TeamYouTube
It's not the biggest of problems, but I was just wondering why this wasn't working and what may be the problem.
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Replying to @Mightydanger
We'd like to know more. Could you share an example video URL? Also, a screenshot would help us look into the issue better. Thanks.
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Replying to @Mightydanger
Appreciate the info. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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Thank you for replying! And will send a feedback report! :)
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