Think maybe you can lower the license fee of your product. 

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Uh... Teper not Tepper. He's a CVP so we should get this right.
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Or, you could just fix your buggy software that crashes all the time. As I type this Outlook 365 has just crashed again on me. Yesterday it was Excel.
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How about working on your customer service. That’s where you lost me and everyone else that will listen.
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