Michelle Rust

@MichelleRustCXD

Customer Experience Director at Insight6. Giving companies the insights to drive more revenue through better customer experiences.

South Yorkshire and Lincolnshire
Vrijeme pridruživanja: ožujak 2015.

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  1. prije 4 sata

    Gaining retained customers is one thing but ensuring that they stay retained is another. Our blog outlines how to keep the relationship positive for both parties.

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  2. prije 5 sati

    In any business, it is imperative that your customers know they are a priority. How do you do this? Do you do it well? We can help you understand exactly how well you do it

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  3. 6. velj

    53% of millennial shoppers feel that staff members do not have the tools they need to deliver great customer service, such as mobile devices to look up shopper profiles and provide product recommendations.

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  4. 5. velj

    Sometimes in order to keep a retained customer, it can be as simple as treating them as an old friend – a smile, a conversation and demonstration of their importance to you will pay dividends in your business.

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  5. 4. velj

    Tip: Host events to build up relationships with your customers.

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  6. 3. velj

    You are more likely to receive genuine and helpful feedback on your product or service from retained customers and the impact of this feedback from customers that know your product or business, is so important for improving your business and attracting new customers.

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  7. 2. velj
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  8. 1. velj

    Acknowledgement is key in terms of keeping retained customers happy – an email or a letter thanking them for their trust and support in your business goes a long way.

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  9. 31. sij

    Retained customers are a powerful tool in your business, not just because of the sales but also due to the word of mouth – retained customers are more likely to spread the word to friends and colleagues, helping you gain new customers or clients.

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  10. 30. sij

    Only 12-15% of customers are loyal to a particular brand or product but represent 55-70% of sales. It is clear that ensuring these customers stay retained has powerful, positive implications for the business.

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  11. 29. sij

    At insight6, we provide expert training where your team can learn how to refine your customer service arrangement so that it appears professional and attractive to new clients

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  12. 28. sij

    A personal and positive relationship with clients is hugely beneficial, not only to your business but to the mental wellbeing and happiness of all involved. Are retained customers something you want more of in 2020? If so, read our blog to find out more

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  13. 27. sij

    In order to stand out from amongst the crowd, businesses need to constantly evolve. We already know that by 2020 Customer Experience will overtake price as the number one differentiator for customers

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  14. 26. sij

    If you want to understand what customer retention is and why you should strive to have more retained customers in your business, then please read our two blogs for this month on our website.

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  15. 25. sij

    2020 has to be the year that you get serious and make a plan for building your future business within the era of the experience economy if you have not already. Read our latest blog to understand how to engage your customers in 2020

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  16. 24. sij

    provide professional advice on how to improve your customer experience journey from, initial intrigue, to purchasing the product or using your service ,to shaping their overall opinion and review of your business.

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  17. 23. sij

    We know that obtaining new customers can be costly in terms of time and money which is why ensuring your retained customers are happy is so important. Our blog has more tips on why retained customers are key.

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  18. 22. sij

    Customer experience encapsulates the customer’s entire buying journey (which includes customer service).

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  19. 21. sij

    Research has shown that; customers who have made a complaint but seen their issue remedied promptly, are 84% less likely to decrease their spent with you.

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  20. 20. sij

    We use specialised CEM software to help analyse and collect relevant and necessary customer feedback to identify areas that may require improvement. Then, we are able to provide expert advice on how to improve customer experience through the insights obtained by our software

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