Thanks for reaching out. We recommend getting in touch with our Creator Support team who can look into this for you. Here's how: https://yt.be/help/CUHX . Hope this gets resolved.
I’m also not eligible for email support? I did contact via the send feedback button like it stated however I doubt I’ll hear anything back 
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Thanks for the additional details. We'll have someone from our Creator Support team reach you. Look out for an email from them.
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Great thanks, when will this be?
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