Melanie Crissey

@MelanieCrissey

Customer experience nerd working in Product Marketing . Loves Atlanta's tech community. Lives in the 'burbs. she/her

Marietta, GA
Vrijeme pridruživanja: listopad 2012.

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  1. Prikvačeni tweet
    14. kol 2019.

    SaaS product people: Yes, you have Sales. Yes, you have Success. Yes, you have Onboarding and Training and Support and Partners and Documentation. Design like you don't. Design for the user who's going to pick up your app when your power user leaves. Is it obviously awesome?

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  2. Need a quick win to improve activations or cart conversion rates? Audit your forms for customer-facing error messages. ⚠️ Look for those generic “An error occured” messages and replace them with human explanations for what the user should do next.

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  3. Good grief, y’all. I just want to pay to park my car. – mjesto: Ponce City Market

    Parkmobile status: waiting...
    Pay kiosk: Please wait
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  4. 3. velj

    When the invite to the company meeting says “Back to the Future costumes encouraged.” – mjesto: Computer Museum Of America

    Save the clocktower!
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  5. 1. velj

    “Chidi, wait up” 😭

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  6. proslijedio/la je Tweet
    31. sij

    i searched for smart plugs ONE time

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  7. 30. sij

    Today I sent an email instead of sending a Slack and of course my email had a typo in it and now I can’t edit it or delete it. Chaos reigns.

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  8. 26. sij

    Just got home from a party and realized the whole time my earring was wearing an earring. Danglies got tangled up and formed a mega bling!

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  9. proslijedio/la je Tweet
    23. sij

    We asked Kailee Urban how she collects and prioritizes customer feedback for . Here’s what she had to say 👇 ➡️ Click here to read how other experts do it:

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  10. 22. sij

    Nothing makes my sugary Southern accent kick in faster than a visit to my family dentist office. I swear, this place has its own microculture worthy of anthropological study.

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  11. 22. sij
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  12. 20. sij

    ☀️ Good morning, Product-led friends! It’s summit day! Sign up, sit back, and let all the customer-first goodness sink in.

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  13. 17. sij

    10 years into my career, my mom still doesn't get that I go to work every day.

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  14. 17. sij

    *phone rings* (it's my mom) me: Hey—are you okay? Is it an emergency? mom: What are you doing right now? Do you have plans this afternoon? Could you go look at some real estate for me? I need to send someone over there before 3. me: No. Mom. I HAVE A JOB.

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  15. 16. sij
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  16. 16. sij

    I love it when an SDR/ADR makes it about a personal connection (let's discuss) because it makes me wonder whether they could truly help. If your product is great, it's worth my time. Don't limit your ask to a "quick call" or "15 minutes" and cheapen the moment.

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  17. 16. sij

    Not all cold sales emails suck. My favorites: - Lightly personalized - Explain why they're reaching out - Describe clear use cases, value - Don't assume I'm "very busy" - Ask if I'm "open" to a conversation - Look like undesigned 1:1 emails (sent from SalesLoft, or similar)

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  18. 15. sij

    When I see a B2B Account Executive trying to use Mailchimp for cold sales outreach.

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  19. 14. sij

    In a world filled with chaos and uncertainty, I find solace knowing that no matter what time I wake up, no matter what time I leave my house, it’s physically impossible to make my 18 mile commute in time to arrive at the office before 9 AM.

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  20. 13. sij

    Technical Product Marketers: need to learn all about a complex product feature really quick? Write a cheat sheet FAQ. By the time you're done, you might not even need it. But, the process will teach you key points, show you what resources already exist, and reveal the gaps.

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  21. proslijedio/la je Tweet
    13. sij

    In this blog post, shares how you can illuminate revenue-generating opportunities in complex flows using Conversions by FullStory:

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