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That's so strange. Although, tbf, I have to update my records with each individual clinic because there is no shared database. So, every new place asks me why I'm taking testosterone and I get to tell them the whole story over and over. 
ohhh :( sounds like a pain! What about getting someone - like whoever provides HRT currently - to write out a detailed summary? Then they could just scan that in. But then, idk how healthcare there works so maybe not.
Idk, I haven't been on hrt for 4 years, so it's just all outdated. Slowly but surely, I'm getting things updated with my clinics. Fortunately, I can go online and update some things, like meds, myself. It just takes forever for them all to sync.
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idk, I think our system is a bit messy. I've just found another site - still NHS - that says changes shouldn't be made, but then others state they should... yeah, it's a messy system.