Thanks for reaching out. Have you tried clearing cache and cookies of the browser? Here's how: https://goo.gl/dwzcyo . Also, check if this happens on Incognito mode? Let us know if that helps!
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I have tried it back when I had an email conv with your supportee, I also tried incognito mode. This problem only occurs when I log into my account, and it seems that the problem is on your site, not on my hardware. I don't see any option to change this from the settings.
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