This happened with me before. They told me to wait a day through contact support and then they “re-rendered” it which worked. Or you probably should just re-upload it if you don’t want to wait.
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Gotcha, thanks SMF
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Higher resolution videos take more time to render depending upon the upload traffic and other factors. In this case, we'd suggest you to give it sometime for the system to update the quality of the video after you've uploaded it. Let us know if it's still otherwise.
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It's still otherwise. I waited almost 2 hours for it to get past 360p. Last time I uploaded it, it was at 1080p within minutes. It's only a 6 minute video.
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