Martha Brooke

@MarthaBrooke100

Chief Customer Experience Analyst & Interaction Metrics Founder

Portland, OR
Vrijeme pridruživanja: veljača 2012.

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  1. proslijedio/la je Tweet
    20. sij

    Customer Experience: Should You Optimize or Improve? by

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  2. 16. sij

    Should you seek customer experience optimization or improvement? Improvement is vague, while optimization is concrete and has a specific target. Read more in my latest article "Customer Experience: Should You Optimize or Improve?"

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  3. 26. stu 2019.

    Does your email survey beg customers for a thank you? Or do you truly get objective feedback? Check out my latest article and know the difference between a Thank You and a Facts Survey! Read it here:

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  4. proslijedio/la je Tweet
    14. stu 2019.

    How to Ace Your DIY Customer Satisfaction Survey by

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  5. proslijedio/la je Tweet
    13. stu 2019.
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  6. proslijedio/la je Tweet
    12. stu 2019.

    What are the best practices for making your survey a ? 🤔Read on to find out!

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  7. proslijedio/la je Tweet
    12. stu 2019.
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  8. 12. stu 2019.

    Platforms like make it cheap and easy to implement DIY Customer Surveys. But before you dive in, you may want to hit pause and think your DIY strategy through. Read more in my latest post: "How to Ace Your DIY Customer Satisfaction Survey"

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  9. 17. ruj 2019.

    Tune in to my webinar with this Thursday at 2 PM EST / 11 AM PST to hear Steve Chirokas and me discuss survey best practices how to improve your customer listening.

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  10. 17. ruj 2019.

    Most companies don't know how to survey well. Read my latest post to find out the 20 most common survey flaws and how to strengthen your customer feedback surveys! Check it out here:

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  11. proslijedio/la je Tweet
    11. ruj 2019.

    Did you know you can get customer feedback without having to ask for it? Join us next Thursday, 9/19 at 2:00 p.m. with to uncover the keys to better surveys!

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  12. proslijedio/la je Tweet
    12. ruj 2019.

    : Want to know how your customers really feel? Join and our own Steve Chirokas on Sept. 19 to discuss how to improve surveys while leveraging for deeper insights:

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  13. proslijedio/la je Tweet
    16. ruj 2019.

    There’s nothing we like better than a 2-in-1 webinar. Join and our own Steve Chirokas this Thursday to discuss survey best practices and how to leverage for deeper insights:

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  14. proslijedio/la je Tweet
    24. srp 2019.
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  15. proslijedio/la je Tweet
    24. srp 2019.

    If you are in healthcare check out this article! Want to Improve the Patient Experience? Stop Sending Bad Surveys by via

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  16. 22. srp 2019.

    Do and other medical practices care about the patient experience? If so, they should eliminate bad surveys & incorporate other CX methods. Read my take on measuring and improving the patient experience here:

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  17. 20. lip 2019.

    Catch me next week at the in Vegas where you can book time with me at the Brilliance Clinic, join my advanced customer feedback session, and take part in 3 Roundtables I'm leading with Medallia’s Rachel Lane. Read more here:

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  18. proslijedio/la je Tweet
    13. lip 2019.
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  19. 3. lip 2019.

    Join me June 13th at 's dinner in Bellevue, WA for my discussion "Measuring Quality with Surveys and Other Methods". You'll learn concrete ways to improve your surveys and the landscape of other customer feedback methods! Sign up here:

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  20. proslijedio/la je Tweet
    30. svi 2019.
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