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What do @TonyRobbins, Steve Jobs & @RobertDowneyJr and I have in common? via @Inc http://bit.ly/1BdBPjP
RT @RoyAtkinson Q6: Does your phone system let the customer know their estimated wait time? If not, why not? #custserv
Well put #custserv RT @markstagi: if they are truly important you don't need to ever say that. Just answer right away :)
Q5: If you have an interactive voice response (IVR) system, can customers still get a live agent quickly? How? #custserv
RT @RoyAtkinson: Q4: If customers phone, do you offer a call-back option, or expect them to hold? #custserv
Our voice mail doesn't say "your call is important to us" - because we want ot sound like people, not robots #custserv
Q3: Does your phone announcement say, "Your call is important to us"? How often? Why? #custserv
My order emails give phone number, email address and Twitter. Most customers connect through email #custserv
RT @RoyAtkinson: Q2: What is the *best* (most efficient/effective) way for customers to contact you? How do they know that? #custserv
Q1: As a *customer*, what's your Number 1 annoyance when trying to contact customer service? #custserv
Please join us! Tonight's #custserv chat topic "Are you doing things your customers hate?"
Congratulations, @MarshaCollier on being included in this list of amazing leaders! https://lnkd.in/bzyFZej
I liked a @YouTube video http://youtu.be/pF_u9R245EQ?a Ebay Parody Song - Weird Al Yankovic
Is #SocialMedia Actually Helping Your Company’s Bottom Line? http://bit.ly/1Mn1YzW via @HarvardBiz
Get your pitch ready! Leave #SXSW2015 with $15k from @MasterCard. Get ready on 3/13-15 & give your #PricelessPitch http://bit.ly/1E445sS
What's on the Horizon for #Mobile? http://bit.ly/1E22xdW <--M2M, wearables set for big surges pic.twitter.com/3unseBmX6U
There are eBay experts who suggest that you use a P.O. Box or service as your registered address on eBay.... http://fb.me/7lrb7Gi65
8 retweetsBiotech, indie music, web usability, life sciences. Opinions raised are my own, and not those of my employer.
Brilliant--> @Microsoft Is Recruiting (Female) Scientists for 2027 With This Film http://bit.ly/1GzOfXK #WomenInTech
Your Guide to #Twitter Promoted Products via @SproutSocial http://bit.ly/1GlwuYT
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