Opens profile photo
Follow
Click to Follow Mapelen
Margaux Pelen
@Mapelen
Crafting , the community-led newsletter that writes itself // Community, new work, and new education. #CommunityBuilding #engagement
Berlin, Allemagnesuperhive.is/previewJoined September 2009

Margaux Pelen’s Tweets

In brief, how do you create a culture of Hospitality within your community? What moments can be imagined for key steps of their lives? We obviously want to offer some of these with , meeting your members where they already are.
Show this thread
2 - About Crafting Memorable Moments “For the dinner, it was a magic trick when the same person who had called them two days earlier to confirm their reservation would be there to greet them at the door as they entered and recognized them on sight.” How? Google your guests.
1
Show this thread
"Getting the right plate to the right person at the right table is a service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.”
1
Show this thread
1 - About Service versus Hospitality “Service is black and white, Hospitality is color.“ “Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them."
1
Show this thread
In short, Will made his name in the hospitality sector as the co-owner of Eleven Madison Park, elevating it from a classical New York restaurant to a 3 Michelin star one, voted number one on "The World's 50 Best Restaurants" list. What are we talking about and why does it matter?
1
Show this thread
After a necessary and surprisingly book-intensive baby break, I’m slowly coming back to sharing inspiring reads. This week, “Unreasonable Hospitality”. Surprisingly on point for community leaders! Why? 🧶
1
Show this thread
Very inspired by this piece from Community leader and author about Serendipity and how we can get inspired by the Collision Theory. This really resonates as at SuperHive, we really view community leaders as stewards of their members, holding spa…
I'm super excited to share that  will be joining the SuperHive to lead our Community Growth & Marketing! After spending years growing his own communities - and experiencing the impact of SuperHive connections firsthand - he's excited to show t…
My community inspiration of the week is about why we gather and how we do it (both as a host and as an attendee). Who else that Priya Parker for this topic? 3 quotes from her book, "The Art of Gathering: How We Meet and Why It Matt…lnkd.in/eKQcBwx3
1
My (re)inspiration for the week is rather a great and simple reminder: the difference between building an Audience and a Community. Why? This topic came up in one of the inspiring conversations we had with an inspiring community l…lnkd.in/err_udEZ lnkd.in/e4Fnh_m5
Super thrilled to announce that after a year of managing Sandbox's SuperHive community newsletter, Anna Macko decided to join us as the Community Success Lead! I'm as excited as honored about it! Welcome to our small yet growing team! Great timing as we…
1
"It's really hard because we're better at helping than we are at asking for help... yet if you can't ask for help and they cannot reciprocate, it's not a trusting relationship. Period." as Brené puts it (and we observe in active communities).
1
1
Show this thread
The 1st one I'd like to share is a beautiful reflection and framework from on the Anatomy of Trust (2015 - all-time classic). 7 elements of trust are defined by BRAVERY (namely Boundaries, Reliability, Accountability, Vault, Integrity, Nonjudgement, and Generosity)
1
Show this thread
Over the past months, I've been trying to hold space to dive into content that helps us dive into the core values of SuperHive and why we're building what we're building, yet I was rather an intention than a practice. A month ago,…lnkd.in/eQP4w6Bz
People struggle to form relationships in groups. We need 1-on-1 conversations to really get to know someone. Lesson for community builders: Don't just focus on group experiences. Create opportunities for your members to meet and talk 1-on-1 as much as possible.
14
185
Community: A group of people who feel a shared sense of belonging. Audience: A group of people who follow/admire an artist, brand, or performer. Network: An extended group of people who remain in informal contact. Ecosystem: A system of interconnecting and interacting groups.
12
210
2022 - Top frustration for Community Management: 46% of community management pros experience difficulties engaging members on a consistent basis. Excited to build with ! Never been so easy to establish a co-created routine for your community members to engage.
1
1
Looking forward to it!
Quote Tweet
2nd #inspirational #DigiEduHack event open for registration! "A business and entrepreneurial view on #learning in the digital age" feat. @SashaBezuhanova+@Mapelen+@cristinariesen host @linegry 23.9, 15:00 CEST #free bit.ly/DEH2020_CE02 #edtech #GenderDivide #womenintech
A free DigiEduHack community event!
1
1