Magnetic Experiences

@MagneticExp

✳Helping SMB Leaders Plug Money Leaks and Boost Profitability while Improving Employee & Customer Experiences✳ We ❤ CX!

Cali | Phx | CO Spgs | Tampa
Vrijeme pridruživanja: prosinac 2019.

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  1. Prikvačeni tweet
    25. sij

    (1/5) Get to know our Founder who has been driving business strategy & customer experience optimization & transformations througout orgs for nearly 2 decades.

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  2. ↪️Leadership dictates employee morale and culture. ↪️Morale and culture dictates employee engagement. ↪️Employee engagement dictates customer experience.

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  3. 3 simple ways to improve customer experience: ✅Focus on customer convenience ✅Personalize at every touchpoint ✅Automate, automate, automate!

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  4. 4. velj

    90% of customers believe that most brands fail to meet their expectations for customer experience. (Source: )

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  5. 4. velj

    What is your customer experience maturity? Are you playing in the big leagues or holding yourself back? Take our free quiz to find out!

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  6. 3. velj

    Know thy customer AND what they value.

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  7. proslijedio/la je Tweet
    1. velj

    When it comes to thinking, people are lazy: how the power of defaults can transform your , according to | Why this behavioural science principle creates a frictionless . 👉

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  8. 3. velj

    Customer Experience can be directly linked to customer spending. 💰💰If you aren’t capitalizing on customer experience, your top and bottom line are being negatively affected by your inaction!

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  9. 3. velj

    1. Make "consistency" your middle name. 2. Identify low-hanging fruit to improve. 3. Select defining moments to elevate. 4. Map out a plan for your entire customer experience.

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  10. 2. velj

    As privacy legislation like CCPA (in California) takes hold, businesses will have to rely less on advertising and more on the customer experience to win and keep loyal customers. 

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  11. 1. velj

    We are thrilled to welcome DeAnn Hollis to our team!With her magnetic personality and heart for serving clients, she's the perfect addition.

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  12. 31. sij
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  13. 31. sij

    Dirty data. Duplicate data. Siloed information. Manual reporting. Faulty insights. What else?

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  14. proslijedio/la je Tweet
    30. sij

    Trader Joe’s unique approach to grocery shopping pays off with incredibly loyal customers. I love me some Trader Joe’s. | via

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  15. 31. sij

    Customers have been providing feedback (complaining) for a very long time evidently. Have we gotten any better about doing something with it?

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  16. 30. sij

    "With low customer loyalty & satisfaction, how can companies build a strong customer base & increase their revenue? It comes down to delivering a high-quality & consistent ."

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  17. 30. sij

    Know thy customer AND what they value. Provide products, services & experiences rich with what they value! How else would you tell a company to keep the focus on value versus price?

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  18. 30. sij

    Classy touch . This is a or to highlight a memorable experience. How often do you verbalize appreciation to your ?

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  19. 29. sij

    Consistency requires connected systems and scalable processes. If you are experiencing rapid company growth, beware of increasing inconsistency in the experience you provide

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  20. 29. sij
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  21. 28. sij

    ...yet it is all too easy to try being all things to all people. That is a costly decision and ultimately destined to fail.

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