@TeamYouTube A YouTube channel of a client of ours was recently terminated, and we can't figure out why. All videos uploaded were educational and didn't violate any Community Guidelines or Terms of Service. The appeal process did not help. What can we do to get the channel back?
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Replying to @MachineFa
Thanks for reaching out. Could you ask the channel owner to reach out to us? Let us know.
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Replying to @TeamYouTube
We're the current owner- the channel is handed off to our client once we finish providing them with the videos they've ordered. Here's the channel's url -https://www.youtube.com/channel/UCtRZg56DguDjFZpDaKkAMKg …
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Replying to @MachineFa
We've passed this along to our Policy team for a second look. Will get back to you once we know more.
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Replying to @TeamYouTube
The channel is back up, thanks for your help! However, the thumbnails for all of the videos are blank. How can we fix this?
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Replying to @MachineFa
Thanks for confirming. We see that the thumbnails on your videos are now updated. Let us know if you still need help.
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Replying to @TeamYouTube
Another channel was terminated, even though none of the videos broke any of YouTube's policies or terms. Could you have the Policy team take a look?https://www.youtube.com/channel/UCsA50nZ-JzVuRwDAI0nYPHw …
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Replying to @MachineFa
Just to confirm, have you already appealed the channel termination following the steps mentioned here: https://yt.be/help/WX8p ? Keep us posted.
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Replying to @TeamYouTube
I had not submitted an appealed for this channel yet. I've just done so
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Replying to @MachineFa
Thanks for appealing. Our team will review it and get back to you. Appreciate your patience in the meantime.
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It's been a few days since submitting the appeal and I haven't heard anything in response. Is there anything else I can do?
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