We’re investigating an issue affecting user access to Outlook. Additional details can be found in the admin center under EX218604.
Conversation
We're investigating whether a recently deployed update could be the source of this issue. As a workaround, users can utilize Outlook on the web or their mobile clients. Additional details can be found in the admin center under EX218604 and OL218603.
We're rolling out a fix for this issue, and we expect the mitigation to reach all customers over the next few hours. Additional details can be found in the admin center under EX218604 and OL218603.
31
60
87
We've completed the fix rollout and confirmed via internal monitoring the service has recovered. Please note, users may need to restart the Outlook client to enable the fix. Additional details can be found under EX218604 in the admin center.
12
26
59
Can you give us an update? For those without access to the admin center, who purchased and use Office 2019? It's been six weeks. Thank you.
1
Hi and thanks for reaching out! We finished deploying a fix for this issue on July 15, which has resolved the problem. If you're still experiencing the same behavior, you may need to restart your Outlook client or get in touch with support to report an issue.
1
1
Show replies
Hey. You could have been a bit faster with this news. I’ve been following all your debug steps for a f’king hour! I could have got on with things if you’d come clean.
1
11
Any, but any crisis management knows, you do not investigate issues DURING a crisis, you roll back and then, post-mortem the problem!
I hope your Change had a beautiful rollback plan!
1
16
I must not be with it today, where exactly do you find the admin center? Link please!
1
1
