Seriously though, where should i switch to for online banking that does not make your heart sink?
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Or download every month and have contemporaneous record

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Yes I know....! (but if I did that I wouldn't be one of those people doing their tax return in Jan ;-) ) It does have a button for downloading the last 12 months as a csv. But not one where you can select the dates.
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Perhaps 11yos should be told about a bank's csv downloadability functions before signing up?
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I knew I should have gone for the ceramic pigs!!
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I'm pretty sure I hollowed out my Midland Bank dictionary to make a secret hiding place. For sweets.
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For "sweets" ?!?
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