@Frances_Coppola @iaincampbell07 - expectations of service qualitatively different on both sides to B&B stay
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Replying to @MForstater
@MForstater@iaincampbell07 Totally, utterly and completely disagree. Standards of service should be the same.1 reply 0 retweets 0 likes -
Replying to @Frances_Coppola
@Frances_Coppola@MForstater@iaincampbell07 l I like hotels. Don't have to talk to people and can complain if something wrong!2 replies 0 retweets 2 likes -
Replying to @JudithFreedman
@JudithFreedman@MForstater@iaincampbell07 I really don't buy this "AirBNB great, everything else terrible" argument re customer service.2 replies 0 retweets 0 likes -
Replying to @Frances_Coppola
@Frances_Coppola@JudithFreedman@iaincampbell07 No. Not saying that. It's different.whats the prob w that?1 reply 0 retweets 0 likes -
Replying to @MForstater
@MForstater@JudithFreedman@iaincampbell07 throughout this convo you have been suggesting AirBNB cust service standards higher.1 reply 0 retweets 0 likes -
Replying to @Frances_Coppola
@Frances_Coppola@JudithFreedman@iaincampbell07 No. Different. Not 'B&Bs evading stds' or 'ppl deluded by hype'3 replies 0 retweets 0 likes -
Replying to @MForstater
@MForstater@JudithFreedman@iaincampbell07 But you say yourself that B&B standards do not apply. Yet those regulations exist for a reason.1 reply 0 retweets 0 likes -
Replying to @Frances_Coppola
@Frances_Coppola@JudithFreedman@iaincampbell07 B&B stds not just regulations. Also private standards - e.g star systems- std criteria3 replies 0 retweets 0 likes -
Replying to @MForstater
@MForstater@JudithFreedman@iaincampbell07 yes, and those also exist for a reason. They are independently assessed and strict.1 reply 0 retweets 0 likes
@Frances_Coppola @JudithFreedman @iaincampbell07 Yes. to overcome information failure - problem of information asymmetry
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Replying to @MForstater
@Frances_Coppola@JudithFreedman@iaincampbell07 airbnb solves same problem in different way - two way reviews. Reputation gives assurance3 replies 0 retweets 1 like - 6 more replies
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