@YTCreators So when I try to comment on a video, it won't even let me. What's wrong?
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Replying to @MCFinalNinja21
We'd like to help. What happens when you try to comment on a video? Does this happen across devices? Also, mind sharing a few screenshots for us to look into it? Keep us posted.
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Replying to @TeamYouTube
That's the problem. I can't comment. Now with the screen shot, it'll show black text and the comment button disabled. I tried waiting for a couple of minutes, but the same thing happened. Hopefully you can see the problem. Thank you and sorry for the disturbance.pic.twitter.com/Pv1sBdtosi
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Replying to @MCFinalNinja21
Thanks for the info. Have you tried clearing the browser's cache & cookies to see if that fixes the issue? Here's how: https://goo.gl/e2dYZt . Also, try using a different browser or Incognito mode to check if that makes any difference.
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Replying to @TeamYouTube
Nope. Tried everything you guys said. Went on to Yahoo and Firefox but still gave me the problems. Cleared my history and cookies, same thing. Went to incognito mode, needed to sign in. Signed in, tried to type something. Same thing.
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Replying to @MCFinalNinja21
Yikes! Thanks for trying those steps. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While you may not get a direct response, we do review everything and use the details to investigate and fix issues.
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Replying to @MCFinalNinja21
You're welcome! We're here if you need anything else.
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Update: My comments now work. Thanks so much for the fix. Did you find what was wrong?
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