@youtube could someone tell me why can i not watch videos on my phone? Wi-fi connection? Perfect. So? I’ve been trying to watch two videos and they won’t start, even tho ads will play before the video. I restarted my phone 3 times and deleted the app. Can someone please help?!
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Replying to @MARKCITYY @claresbambinos
We'd like to help. A few questions. Is this happening for all the videos or only the two videos you're referring to? Mind sharing the video URL's for us to look into it? Also, have you checked our Help Center article on video streaming issues: https://goo.gl/PBFd2K
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Replying to @TeamYouTube
Hi, thank you for responding. This wasn’t affecting all videos but it was affecting the majority of the videos that I attempted watching. The issue is that the video will just keep loading and it won’t start, while other videos don’t have a problem with this.
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Replying to @MARKCITYY @claresbambinos
Thanks for the info. Just to confirm, have you tried signing out of your account and sign back in? Also, please check if this is happening across devices. Keep us posted.
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Replying to @TeamYouTube
Yes, I signed out and signed back in to my account, and no because on my laptop they do work, but on phone they won’t.
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Replying to @MARKCITYY @claresbambinos
Hmm, if you're using an Android, try uninstalling the app updates > restarting the device > updating the app. If iOS, try uninstalling the app > restarting the device > reinstalling it should help. Let us know.
2 replies 0 retweets 1 like
Thank you, I’ll try it out.
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