Thanks for reaching out. We suggest getting in touch with our YouTube Purchase Support team: http://yt.be/help/hh11 . They can dive into this for you. Hope this gets resolved.
@TeamYouTube Hi, my purchased movie wasnt playing and after refreshing many times with “error 04,” it said it wouldn’t play for 24 hrs due to trying to watch it thru multiple IP addresses. Not true. Help.
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