This is not what we want to hear at all Luke, to resolve this matter can i confirm on whether if this is an area issue you are experiencing. Stay in touch ^RF
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Hi Luke, sorry about this. Have you checked your junk folder? ^MK
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Okay in this case it would be best to get in touch with our support team so one of the guys can help. It's 150 from a Virgin Media phone or 0345 454 1111, option 1 then 2. Best, ^MK
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Right ok, so after all this, and no internet for over a week, the response is ‘call customer service’ which I’ve done so many times.
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