We'd like to help. Could you check with your subs if they use any 3rd party extensions? If so, it’s likely caused by an extension. Also, could you have them check their mobile device to make sure you've opted-in to receive all notifications: https://goo.gl/UxsVCh ? Let us know.
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@TeamYouTube no, they do not use 3rd party extensions and have opted-in through mobile devices. Now what do we do to fix this issue? - 3 more replies
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Welcome to the club girl. It’s annoying AF
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