I dont know if it's just me, but as of the new update, has anyone else had the youtube app just not work? Just like constant video loading, black screens even after you restart the device and reinstall? Freezing pages? If so, what's your device?
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Replying to @LizBeffers
This doesn't seem right. Are you using an Android/iOS? Also, let us know if it's the same on an alternate device. Keep us posted to help you further.
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Replying to @TeamYouTube
It's and android, a galaxy J36v. It seems that the new update has halted the platform completely. No amount of restarting helps, or reinstalling, or powering down the device. A look at the google play store reviews shows the same for many other users as of the new update.
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Replying to @LizBeffers @TeamYouTube
On computers it works fine. I currently do not know if it works on ios products or not, as I'm not able to access the ios app store right now to check those reviews.
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Replying to @LizBeffers
Thanks for the info. Just to check, is your Android OS updated to the latest version? Also, please switch networks from WiFi to mobile data and vice versa to see if there's any difference. Let us know.
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Replying to @TeamYouTube
No difference between wifi and mobile data. I finally uninstalled all the updates and used the factory version and that seemed to work after a bit. I'll wait for the next update to see if i can go back to current ones. Thank you for your speedy support!
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Replying to @LizBeffers
That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? We review all the feedback sent to us, but YouTube doesn't necessarily respond to every single one. We use the info to identify and fix issues, as well as track requests and make improvements.
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It was done. Thank you guys again.
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