@YTCreators @TeamYouTube Hello! I am managing another YouTube channel (not my personal one) & we have a custom URL on the channel that's not working. It leads to a blank channel. Instead, the legacy URL is the correct link to the channel. How soon will the custom URL work again?
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Replying to @LindsayKBurton
Hello back! Can you send us the channel URL in question? We'll take a look.
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Replying to @TeamYouTube1 reply 0 retweets 0 likes
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Replying to @LindsayKBurton
That doesn't seem right, Creator Support can dive into this further with you, learn how to get in touch with them here: https://yt.be/help/partners
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Replying to @TeamYouTube
Hi again! I don’t see contact info for them. The URL is still not working after three days. Is there some way you can fix it? We’re getting pretty anxious.
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Replying to @LindsayKBurton
Sorry to hear that, what is your legacy URL? Also, mind sharing a screenshot that you're unable to reach our Creator Support so that we can check as well? Thanks.
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Replying to @TeamYouTube
Hi! The legacy URL for this account is https://www.youtube.com/user/jflaggtellsjokes … also here is a screenshot of the "Get a custom URL page". I don't see an Email Support link.pic.twitter.com/7F2mUdCsNa
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Replying to @LindsayKBurton
Hi there–we've tried the custom URL that you've claimed & it seems like it's already working. Reach back out if needed!
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It is working indeed!! Thank you so much!!
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