The only good experience I had was when I never ever needed to contact them in 2 years, but other than that, not really 
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When I lived in London, I had no hot water in the morning in winter, my landlord solution was to tell me to go outside and reset the water heater manually every morning instead of replacing it...
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|| also somehow a
|| UK
mine. just. doesn't. reply. unless. i. text. EVERY. DAY.