Layer

@layer

Powering the customer conversation. Technical questions? Get help here:

San Francisco
layer.com
Joined June 2013
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  1. Retweeted
    May 31

    Did Someone Cancel the Revolution?

    31 retweets 24 likes
  2. May 31

    High-end retail is in trouble and tech is going to save it - but only if retailers take a "mobile-up" approach

    1 retweet
  3. May 31

    How rich messaging seamlessly bridges the gap between asynchronous and synchronous communication

    1 like
  4. May 30

    Hotels are taking back the customer relationship from online travel agencies

    1 like
  5. May 30

    See how to get world-class messaging up and running in minutes with Layer

    3 retweets 2 likes
  6. May 29

    Great thinking on bot design from : "Personality is the new UX"

    5 retweets 8 likes
  7. May 29

    Amazon has dramatically raised the customer experience bar. Companies in every vertical must adapt.

    1 retweet 5 likes
  8. May 27

    Say it better with a GIF: announcing our partnership with to bring GIFs to Layer-powered conversations.

    2 likes
  9. May 26

    "Consumers in every country ranked personalized support as their 1st priority...followed by personalized purchase"

    2 likes
  10. Retweeted
    May 26

    Wise words from ; and automation can't achieve everything in . Same applies in translation & L10n:

    1 retweet 2 likes
  11. Retweeted
    May 26

    Wall St. to CEOs: Innovate now All are Tech companies now & transforms the customer convo for Enterprises.

    2 retweets 2 likes
  12. May 26

    Airbnb is raising the user experience bar in hospitality. Layer can help hotels exceed customer expectations.

    2 retweets 4 likes
  13. May 25

    A good overview of the challenges & opportunities presented by automated conversational interfaces

    1 like
  14. May 25

    We may be entering a golden age of automation in financial services, but the human touch is irreplaceable.

    1 retweet 3 likes
  15. May 24

    Interesting survey from Nuance: 71% of consumers prefer a virtual assistant over static web pages when self-serving

    2 retweets
  16. May 24

    Citizens expect a consumer-grade customer experience. Layer customers like are giving it to them.

    1 retweet 3 likes
  17. Retweeted
    May 24

    ❤️ everything has been doing recently

    Drop an entire messaging experience into your website with the new Layer UI for Web
    1 reply 1 retweet 10 likes
  18. Retweeted
    May 24

    Today, 89% of companies compete primarily on the basis of customer experience — up from just 36% in 2010. via

    1 reply 9 retweets 15 likes
  19. May 24

    Drop an entire messaging experience into your website with the new Layer UI for Web

    5 retweets 8 likes
  20. Retweeted
    May 17

    Phone trees aren't a necessary evil. There's a better way.

    4 retweets 2 likes

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