@LAPublicLibrary Hi! So your email says to call the library to arrange a pickup when a hold arrives..and when I call the message says you will call ME. Please clarify and thanks for this service. Signed, Book hungry in #DTLA
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Sorry for the confusion. You should call the library to setup an appointment to pick up your items. Originally libraries were calling patrons but that procedure changed and the message must not have been updated. Thanks for letting us know and the issue will be reported.
When you call the library press 3 and that should get you through to a library staff member.
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Ah if you could pls update the phone tree my fellow patrons would be so grateful
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Thanks again for the heads up. Just sent the email about the issue.
End of conversation
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