@YouTube @TeamYouTube How can an account that doesn't have a channel, is a Premium member for 4 years, and has never left hateful comments on any video get suspended for breaking commuinty guidelines? When I try to contact you privately, I get the run around. Why?
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Replying to @Knight071484
We're here to help. Mind sharing the channel URL for us to look into it? Also, if you believe your account was suspended in error, here's how you can appeal: https://yt.be/help/7epT
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Replying to @TeamYouTube
@YouTube If this matter does not get resolved soon, I will have to cancel my 4 year Premium account. You will permanently loose my business. I have tried to be patient and polite throughout this process but to avail.1 reply 0 retweets 0 likes -
Replying to @Knight071484
Thanks for the info. Could you please share your channel URL? Keep us posted.
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Replying to @TeamYouTube
I appealed again and spoke with someone from you Premium accounts support center. I will br canceled my paid account if this matter is not resolved by the 20th of this month. This is horrible customer support service.
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Replying to @Knight071484
We understand where you're coming from. Looks like our team is still looking into it. Will get back to you ASAP once we know more. Thanks for your continued patience.
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Replying to @Knight071484
Sorry this is taking longer than expected. We are yet to hear back from our team on this and we'll get back to you as soon as we've an update. Appreciate your patience in the meantime.
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May I please have a average time frame like most companies, for when I will hear back? If I don't hear back in 7 to 10 business days, I will be forced to cancel my Premium account and discontinue using your service. It is hard to be patient when of I receive a lack on support.
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