@TeamYouTube Hey youtube i have a problem with adding end screens when i want to add an end screen i can't play the video to see when i can put it i can't press the play button what should i do ?https://gyazo.com/51dfb7fd7a1d486b01f4d130121ff76f …
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Replying to @KinzoYT
We'd like to help. What device are you on? Also, check out our Help Center article on how to 'Add end screens to videos': https://yt.be/help/r9dJ . Keep us posted.
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Replying to @TeamYouTube
I'm using it on my Laptop also I checked how to but it didn't say anything about why I can't play the video while adding them any other way to help?
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Replying to @KinzoYT
Appreciate the info. Clearing the browser's cache/cookies usually fixes the issue. Also, try using a different browser or Incognito mode, to see if that makes a difference. Let us know.
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Replying to @TeamYouTube
Hey TeamYoutube i really appreciate your help ! but i tried every step you told me to do it's not working for some reason
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Replying to @KinzoYT
Appreciate you trying those steps. Just to confirm, have you tried adding end screens to the video on a different device? Keep us posted.
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Replying to @KinzoYT
Hmm, what happens when you're trying to add end screens from a different device? Let us know.
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Replying to @TeamYouTube
Same thing can't play the video to add the end screen
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Replying to @KinzoYT
Appreciate your efforts. To help the right team look into this further, could you send feedback from the account/device experiencing the issue: https://yt.be/help/iYnH ? While you may not get a direct response, we do review everything and use the details to fix issues.
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Okay thank you appreciate your help!
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