We feel so loved, KimSia. Thank you for your continued support, and for the opportunity to assist you further on your concern! Keep being awesome! 
The customer service accounts on twitter are way better than those on the phone.
I suspect due to less traffic in turn due to twitter having higher friction than phone
@dbs_care is a good example of great customer service on Twitter
Thank you 
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Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Čini se da učitavanje traje već neko vrijeme.
Twitter je možda preopterećen ili ima kratkotrajnih poteškoća u radu. Pokušajte ponovno ili potražite dodatne informacije u odjeljku Status Twittera.