@TeamYouTube Can u pls help? 3 people commented on my last 2 videos but the comments aren’t showing! They’re not spam or held review. I’m not even getting notifications. Thank u in advance!
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Replying to @KarenVeeB2H
Just to confirm, have you checked our Help Center article that has info on how to manage the comment notifications: https://goo.gl/vkJb7i ? Keep us posted.
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Replying to @TeamYouTube
@TeamYouTube I have read this. I’ve had 3 people comment, one commented 2 times and it still isn’t showing anywhere. Not spam or held for review. No notifications. Not sure if there’s something I or you can do to make these comments show. It’s like they were ghosted. Thanks!1 reply 0 retweets 0 likes -
Replying to @KarenVeeB2H
What device are you using? Also, have you tried checking it on a different browser or a device? Keep us posted.
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Replying to @TeamYouTube
I’ve tried my iPhone, Mac and PC, using Windows, Safari and Chrome. One person told me she commented on my 2nd to last video twice and it’s still not there. Any suggestions? Thank u for gettin back to me!
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Replying to @KarenVeeB2H
Thanks for checking. Please send a feedback report directly from YouTube with these steps: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
1 reply 0 retweets 1 like
Thank you, will do! One more detail I learned about the issue...the person who comments can see their comment on the video, but I can’t! Does this help at all in a resolution?
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