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  1. proslijedio/la je Tweet
    17. svi 2019.

    Wiktor Doktor panelling on owning the future. Co-innovation as strong element/the future of outsourcing. Attention for impact on the human factor evolving, but often still a challenge.

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  2. 4. srp 2018.

    We need to face up to the reality of technology developments and whether they are really solving anything useful or are literally just trying to find problems to justify their existence...

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  3. proslijedio/la je Tweet
    2. srp 2018.

    Bravo to for bringing together client-side companies to learn and share in an environment void of providers in advance of the full conference tomorrow

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  4. 29. lip 2018.

    To move toward aligning vision and execution, it’s critical to have a clear view of your ultimate end-state for AI and intelligent automation. AI, for all its significant benefits, does not directly provide the business outcome. In…

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  5. 28. lip 2018.

    Simply put, improving the customer experience is the endgame; using smart data and leveraging digital and AI technologies are conduits to achieving it. If we examine some high-profile cases of disruption in recent years, we can see…

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  6. proslijedio/la je Tweet
    12. lip 2018.

    Accenture, IBM, Cognizant, Infosys, Wipro and TCS lead the first Digital OneOffice Blueprint via

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  7. 8. lip 2018.

    The next most important directives are creating better environments for data decision-making, implementing better automation, aligning operations to customer experience and investment in AI and machine learning....

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  8. 6. lip 2018.

    Insurance carriers need to break out of their old habits to seize new opportunities for customer engagement, working towards “OneOffice”...

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  9. 1. lip 2018.

    [Premium] The HfS RPA CX research provides a detailed, objective, and unbiased product evaluation by clients and partners at an aggregated level across 359 respondents. The research has been topped up with multiple qualitative anal…

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  10. 29. svi 2018.

    A growing number of banks are partnering, investing in, or acquiring fintechs to leverage their technology and tech-savvy staff, in the race to reach the OneOffice ideal...

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  11. 29. svi 2018.

    [Premium access] Data explosion, digital disruption and increasing consumerism... a must read! The Digital OneOffice Blueprint describes the Digital OneOffice concept, its building blocks and its fundamentals, and assesses and pro…

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  12. 9. svi 2018.

    Premium - The boutique analytics specialists are developing data engineering arms, the large service providers are modernizing and re-skilling their data management workforce, and analytics modeling is being presented as a way to b…

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  13. 24. tra 2018.

    Trust and transparency are two of the fundamentals for procurement—blockchain increases both...

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  14. 20. tra 2018.

    Your ability to change effectively and quickly and deliver exponential, not incremental, growth, is what will define the new BFS leaders...

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  15. 17. tra 2018.

    The new tools in the toolkits of procurement and service providers are artificial intelligence, automation, and analytics... the Triple A Trifecta.

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  16. 28. ožu 2018.

    When investing in cognitive solutions, some of the primary issues to be addressed are change management, cultural re-alignment, and a shift in talent requirements...

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  17. 28. ožu 2018.

    Learnings from both service provider and enterprise user engagements provide a helpful insight into the most promising blockchain platforms for enterprises...

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  18. 13. ožu 2018.

    The HfS Design Thinking for Outcomes Continuum....

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  19. 13. ožu 2018.

    Always good to look back in order to move forward...

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  20. 12. ožu 2018.

    We’re definitely in a race with the machines, and it’s not one we can win unless we remind ourselves of our inherently human qualities that AI isn’t able to emulate yet...

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