Hi there, our live support team can help get this resolved for you. Here's how you can reach out to them: https://yt.be/help/purchases
@TeamYouTube hello! I'm having problems playing paid movies on YouTube through my Fire TV YouTube app. Sound comes through fine but video is frozen. Regular videos play fine. I did try to reset and didn't help.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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FWIW -- probably nothing -- this same thing happened for quite a while in the YouTube app on Comcast's Xfinity platform. Tried watching purchased videos through YouTube one day, on the cable box, and it suddenly worked.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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