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NEW: We found TurboTax has *deliberately* hidden from Google its free option for lower-income Americans.
@Intuit did this by adding "robots" code that tells search engines not to find the free page.
Many folks who could file for free were charged.
https://www.propublica.org/article/turbotax-deliberately-hides-its-free-file-page-from-search-engines …pic.twitter.com/JKynv96QoF
Senator @RonWyden said in response to this story and our previous piece on TurboTax/Intuit's deceptive design tactics:
“Intuit’s tactics to reduce access to the Free File program and confuse taxpayers are outrageous.”pic.twitter.com/b6tvWKSnEd
The folks that are affected by what TurboTax/@Intuit is doing here make under $34,000 per year. They should have been able to file for free but many were charged $100-$150.
For example this reader:pic.twitter.com/ISAqisPf1V
Have you worked for Intuit? I'm curious how the Free File/TurboTax issue is seen and handled inside the company. Signal: 774-826-6240. email: justin@propublica.org
We've collected stories of lower-income Americans tricked by TurboTax / @Intuit into paying to file their taxes even when they could've done it for free.
https://www.propublica.org/article/here-are-your-stories-of-being-tricked-into-paying-by-turbotax-you-often-need-the-money …
This seems to be part of the business model. @IntuitBrad @sasan_goodarzipic.twitter.com/C5qWUb5WNy
NEW - statement from TurboTax / Intuit: "we are undertaking a thorough review of our search practices to ensure we are achieving our goal of increasing eligible taxpayers’ awareness of the IRS Free File Program and its availability." https://www.propublica.org/article/turbotax-deliberately-hides-its-free-file-page-from-search-engines …pic.twitter.com/KiQjsrNVqh
Update: Following publication of our story, TurboTax/@Intuit appears to have changed the code on its Free File page so it is now being indexed by search engines. And now I finally find the truly free edition when I Google ... too late for many folks.
https://www.propublica.org/article/turbotax-deliberately-hides-its-free-file-page-from-search-engines …pic.twitter.com/LXTGFwcglS
NEW: @RepKatiePorter is demanding in letter to the IRS that the agency require @TurboTax / @Intuit to give refunds to all customers that paid for filing even though they were eligible to do it for freehttps://twitter.com/RepKatiePorter/status/1122890519636582401 …
Also new: the provision of a tax bill that would make permanent the IRS' Free File deal with TurboTax et al. is coming under heightened criticism in the Senate, per Politico. Criticism from @RonWyden
https://www.politico.com/newsletters/morning-tax/2019/04/29/more-free-file-problems-429897 …pic.twitter.com/Y2kgoSKqFF
Hey Justin - this isn't true, sorry - that page is intended as a landing page only for external links, they have a whole other version for Google, right here:https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp …
The reason the noindex was added, would have been to prevent duplicate content between the landing page for partner links version, and the Google version. Fairly typical on large sites.
That’s the Free Edition. Not the Free File. Very different things:https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes …
Just reading through the distinction, and checking the click paths: You can still "Free File" in the "Free Edition", but they'll up sell you additional optional services... (1/2)
If you follow the actual paths themselves through both landing pages (the indexed and noindex versions) you'll find they both converge in the signup path at this page: (check the URLs and slightly different design by path). (2/3)pic.twitter.com/bICNcveYL2
Martin — you have to actually file taxes in both flows before they hit you with the fee in the “Free Edition.” We experimented thoroughly. The thing that’s confusing you is the same thing that’s tricking people into paying. It’s all laid out here:https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes …
Will read now - thanks for your patience in explaining too ;)
Food for thought—you can make your tweets accessible to blind Twitter users by including a text transcript for images. https://help.twitter.com/en/using-twitter/picture-descriptions … After you activate the setting (Settings → Accessibility → Compose image descriptions), you can use this feature. And it helps.
That we have to use paid services for this in the first place is a scam. TurboTax engages in massive lobbying to prevent tax simplification and public options for improved filing.
You shouldn't even need to "file" taxes unless your finances are extremely complex. For wage workers, the government knows how much you made and how. Just send a letter asking "is this correct?" and then have us sign it and send it back. Done.
It blew me away when I moved to the UK and got my first "Hey, we're gonna send you £x in a month if you don't tell us it's wrong at this link" letter. Like, not even "confirm this then we will send it to you". The default for a busy worker who misses the letter is just to pay.
It's amazing how many government conveniences America has let itself be talked out of because the side that wants to make money off of us decided to also be the actively racist side and we decided that was an improvement
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