@YouTube why does the mobile app crash so many times? It was updated with the latest update yesterday. And it is still crashing I’m not sure what is wrong.
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Replying to @JulianKostiuk
Thanks for reaching out. Are you on an Android or iOS device? Also, could you check if your device has any pending OS updates available? If yes, update to the latest version to see if that resolves the issue. Let us know how it goes.
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Replying to @TeamYouTube
There are no software updates that are pending. And I am on IOS for iPad.
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Replying to @JulianKostiuk
Thanks for the info. We'd suggest you to uninstall the app and reinstall it to see if that makes a difference. Keep us posted.
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Replying to @TeamYouTube
Alright. I’ll see what I can do. Thanks for the help.
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Replying to @JulianKostiuk
No problem, let us know if that helps you. Keep us posted.
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Replying to @TeamYouTube
After downloading it again. Seems to be okay. Although, the crashes usually happen every few days. So I’ll have to see if the little crashing will go away. Thank you for the help. I’ll be sure to be in contact if it happens again.
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Replying to @JulianKostiuk
Sure! We're just a tweet away if you need anymore help.
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Replying to @TeamYouTube
The app just crashed again. I’m not sure what is going on.
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Replying to @JulianKostiuk
As a next step, please login to the account experiencing the issue & send a feedback report with these steps: https://yt.be/help/FQA4 . You may not get a direct response, but the details will help us identify & fix issues.
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I have sent in the feedback explaining what has been happening and some of the issues.
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