This further demonstration of @British_Airways lack of customer focus follows their failure to properly manage the provision of food on short haul flights. BA appear to have abandoned their former high reputation in the pursuit of profit. They'll soon be overtaken by Ryanair.
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Short haul flights?! We were on an 11 hour flight after a 5 hour delay and forced to wait 8.5 hours between two meals in the daytime because “cabin crew were on a break”!
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Hi! You might have seen the tweet we sent you recently. Our aim is to help passengers like you recover the money owed to them following flight delay incidents. If our services are of interest, DM us and we can help

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You could always fly with Ryanair, you know!
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Actually, I take more flights with Ryanair than any other airline. But they don’t fly to Costa Rica!
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what is this "fax" you keep referring to..is it a form of communication
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This looks really crap customer service. They have obviously got to the second point on the script. Going off script probably not allowed.
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If they were Virgin you would have had a personal apology from Mr Branson, your refund electronically transferred back into your bank account and, probably, a small gift/discount by way of saying sorry for the inconvenience
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Access to fax? Who hell actually uses fax in this day and age!?
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Who has fax's any more? I'm pretty sure we use email and printers these days. Or did I wake up in the 1980s this morning. Further, your 11yr old need not give personal information to *anyone*. It is you who they need to deal with.
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Stop with the insults! I have a fax machine!
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Hi Julia, if you need any assistance then please DM the details requested and we'll be more than happy to help. ^Lacey
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Do pigeons count as acceptable method or is that too ancient compared to FAX??
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My time machines worked!! We’re living back in 1992!!
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what is a FAX machine?
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Telex maybe ?
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