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JuliaHB1's profile
Julia Hartley-Brewer
Julia Hartley-Brewer
Julia Hartley-Brewer
Verified account
@JuliaHB1

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Julia Hartley-BrewerVerified account

@JuliaHB1

@talkRADIO Breakfast Show presenter 6.30am-10am Mon-Fri. Journalist, broadcaster, after-dinner speaker, awards host. Preferred pronoun: she/her imperial majesty

London
Joined January 2012

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    Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
    • Report Tweet

    Julia Hartley-Brewer Retweeted British Airways

    Keep on digging @British_Airwayshttps://twitter.com/british_airways/status/953952976057532416 …

    Julia Hartley-Brewer added,

    British AirwaysVerified account @British_Airways
    Replying to @JuliaHB1
    Just send us a DM of the case reference, your full name and contact details. There may be an easier way if you don't have access to fax. ^Stephen
    5:10 AM - 18 Jan 2018
    • 6 Retweets
    • 39 Likes
    • Vannboy Dee Horton James Mackay Geoff - Brexit is the only way. Michael Burt Shirl David Hedley Todd Lutfey Siddiqi (Personal) David Mckay
    22 replies 6 retweets 39 likes
      1. New conversation
      2. Laurie White‏ @Lozzerdude 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        This further demonstration of @British_Airways lack of customer focus follows their failure to properly manage the provision of food on short haul flights. BA appear to have abandoned their former high reputation in the pursuit of profit. They'll soon be overtaken by Ryanair.

        1 reply 0 retweets 0 likes
      3. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
        • Report Tweet
        Replying to @Lozzerdude @British_Airways

        Short haul flights?! We were on an 11 hour flight after a 5 hour delay and forced to wait 8.5 hours between two meals in the daytime because “cabin crew were on a break”!

        3 replies 2 retweets 2 likes
      4. AirFare Claims‏ @AirFareClaims 21 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1

        Hi! You might have seen the tweet we sent you recently. Our aim is to help passengers like you recover the money owed to them following flight delay incidents. If our services are of interest, DM us and we can help ✌️😊

        0 replies 1 retweet 1 like
      5. End of conversation
      1. New conversation
      2. Tom‏ @tom_peters1 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        You could always fly with Ryanair, you know!

        1 reply 0 retweets 0 likes
      3. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
        • Report Tweet
        Replying to @tom_peters1 @British_Airways

        Actually, I take more flights with Ryanair than any other airline. But they don’t fly to Costa Rica!

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. spencer‏ @spencer219 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        what is this "fax" you keep referring to..is it a form of communication #oldschool

        0 replies 0 retweets 3 likes
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      1. Knoweuro‏ @knoweuro 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        This looks really crap customer service. They have obviously got to the second point on the script. Going off script probably not allowed.

        0 replies 0 retweets 1 like
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      1. Hugo Stephens‏ @FarseerUK 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        If they were Virgin you would have had a personal apology from Mr Branson, your refund electronically transferred back into your bank account and, probably, a small gift/discount by way of saying sorry for the inconvenience

        0 replies 1 retweet 0 likes
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      1. New conversation
      2. Ross Matthewman‏ @RossMatthewman7 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Access to fax? Who hell actually uses fax in this day and age!?

        1 reply 0 retweets 0 likes
      3. Jennifer Coogan‏ @JenniferCoogan1 18 Jan 2018
        • Report Tweet
        Replying to @RossMatthewman7 @JuliaHB1 @British_Airways

        Me!!!

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. New conversation
      2. Disobedient Slave‏ @DisobeySlave 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Who has fax's any more? I'm pretty sure we use email and printers these days. Or did I wake up in the 1980s this morning. Further, your 11yr old need not give personal information to *anyone*. It is you who they need to deal with.

        1 reply 0 retweets 0 likes
      3. Jennifer Coogan‏ @JenniferCoogan1 18 Jan 2018
        • Report Tweet
        Replying to @DisobeySlave @JuliaHB1 @British_Airways

        Stop with the insults! I have a fax machine!

        0 replies 0 retweets 0 likes
      4. End of conversation
    3. This Tweet is unavailable
      1. British Airways‏Verified account @British_Airways 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1

        Hi Julia, if you need any assistance then please DM the details requested and we'll be more than happy to help. ^Lacey

        0 replies 0 retweets 0 likes
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      1. Raj Patel‏ @rexgold 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Do pigeons count as acceptable method or is that too ancient compared to FAX??

        0 replies 0 retweets 0 likes
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      1. Stu‏ @romford_stu 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        My time machines worked!! We’re living back in 1992!!

        0 replies 0 retweets 0 likes
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      1. Matthew Green‏ @drmatthewgreen 18 Jan 2018
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        Replying to @JuliaHB1 @British_Airways

        what is a FAX machine?

        0 replies 0 retweets 0 likes
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      1. ArosaDays‏ @ArosaDays 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Telex maybe ?

        0 replies 0 retweets 0 likes
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