Laughable response from @British_Airways to my request for compensation for a flight delayed 5hrs. They’ll pay but insist my daughter gives written permission for me to act on her behalf. She’s 11 so I’d have to give written permission on her behalf to myself. Absurd.
-
-
That's odd, we were caught by the IT outage last May and delayed at Heathrow, I completed the form on the website via my phone and received a cheque 10 days later.
-
I completed the form two weeks ago. 23hour delay with two children flying by myself was not fun. Communication was appalling!
-
Hey Becki, just a heads up, the process of such claims can take up to 3 months. Not saying you’re right or wrong, just give them another 1 or two weeks to sort it out.
-
They shouldn’t say 10days on their website then. I’m out of pocket for food, hotels etc, not to mention the day of work I missed-or the pure inconvenience. If they say 10days-they should stick to it.
-
I agree with you on that.
End of conversation
New conversation -
-
-
Just send us a DM of the case reference, your full name and contact details. There may be an easier way if you don't have access to fax. ^Stephen
-
BA no longer have any interest in customer experience or reputational damage. Used to be my airline of choice but not any longer. Will take Emirates if possible now.
-
The Ryanair business model?

-
BA have been on a race to the bottom with ryanair for years now. Watch them charge for carry on next
-
I think they're winning that race....
-
Haha I dunno, its a close call with a good few others right on their heels!
-
It's how modern business is run....
@AirCanada are just as shit as@British_Airways as are@virginmedia and@amazon ; all fine if you're "in process" but the moment you break their defined process you're screwed - none of them (without exception) empower their staff.#allcrap -
Very true I'm afraid, when did customer service and duty of care become bad words to these airlines though? Is it really so hard?
End of conversation
New conversation -
-
-
I always think that airline compensation processes are designed to be so time consuming just to discourage claims.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Are you on such a low wage that you have to claim for delays in your flights and put the prices up for the rest of us, i think you are extracting the urine
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Would that be the compensation for a delayed flight that you are entitled to under EU Regulation 261/2004 ?
- 1 more reply
New conversation -
-
-
Had the same issue with BA before when trying to claim compensation for a party of 4. They insisted on receiving a signed letter from every member of the party. Just putting obstacles in the way. Will always avoid them from now on wherever possible.
- 1 more reply
New conversation -
-
-
Just wait until they lose your luggage, Julia. You ain't seen nuthin' yet!
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.