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JuliaHB1's profile
Julia Hartley-Brewer
Julia Hartley-Brewer
Julia Hartley-Brewer
Verified account
@JuliaHB1

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Julia Hartley-BrewerVerified account

@JuliaHB1

@talkRADIO Breakfast Show presenter 6.30am-10am Mon-Fri. Journalist, broadcaster, after-dinner speaker, awards host. Preferred pronoun: she/her imperial majesty

London
Joined January 2012

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    1. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
      • Report Tweet

      Laughable response from @British_Airways to my request for compensation for a flight delayed 5hrs. They’ll pay but insist my daughter gives written permission for me to act on her behalf. She’s 11 so I’d have to give written permission on her behalf to myself. Absurd.

      64 replies 131 retweets 503 likes
      Show this thread
      Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
      • Report Tweet

      And while @British_Airways are happy for me to book & pay for flights online on behalf of my hubby & daughter, they require him to write a letter & post or FAX it (hello, 1995!) to receive the compensation they legally owe us. They’re taking the piss.

      3:15 AM - 18 Jan 2018
      • 67 Retweets
      • 368 Likes
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      55 replies 67 retweets 368 likes
        1. New conversation
        2. Mrs A tweets...‏ @Strongarms12 18 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1 @British_Airways

          That's odd, we were caught by the IT outage last May and delayed at Heathrow, I completed the form on the website via my phone and received a cheque 10 days later.

          1 reply 1 retweet 2 likes
        3. Becki Cattermole‏ @BeckiCattermole 18 Jan 2018
          • Report Tweet
          Replying to @Strongarms12 @Flight_Refunds and

          I completed the form two weeks ago. 23hour delay with two children flying by myself was not fun. Communication was appalling!

          1 reply 1 retweet 1 like
        4. AviRate‏ @AviRate_Aero 18 Jan 2018
          • Report Tweet
          Replying to @BeckiCattermole @Strongarms12 and

          Hey Becki, just a heads up, the process of such claims can take up to 3 months. Not saying you’re right or wrong, just give them another 1 or two weeks to sort it out.

          1 reply 1 retweet 1 like
        5. Becki Cattermole‏ @BeckiCattermole 19 Jan 2018
          • Report Tweet
          Replying to @AviRate_Aero @Strongarms12 and

          They shouldn’t say 10days on their website then. I’m out of pocket for food, hotels etc, not to mention the day of work I missed-or the pure inconvenience. If they say 10days-they should stick to it.

          1 reply 1 retweet 1 like
        6. AviRate‏ @AviRate_Aero 19 Jan 2018
          • Report Tweet
          Replying to @BeckiCattermole @Strongarms12 and

          I agree with you on that.

          0 replies 0 retweets 0 likes
        7. End of conversation
        1. New conversation
        2. British Airways‏Verified account @British_Airways 18 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1

          Just send us a DM of the case reference, your full name and contact details. There may be an easier way if you don't have access to fax. ^Stephen

          13 replies 0 retweets 0 likes
        3. oscarfranklin #PutItToThePeople‏ @OscarNMFranklin 18 Jan 2018
          • Report Tweet
          Replying to @British_Airways @JuliaHB1

          BA no longer have any interest in customer experience or reputational damage. Used to be my airline of choice but not any longer. Will take Emirates if possible now.

          1 reply 0 retweets 7 likes
        4. Removethehardleft‏ @leftynotme 18 Jan 2018
          • Report Tweet
          Replying to @OscarNMFranklin @British_Airways @JuliaHB1

          The Ryanair business model? 🤔

          1 reply 0 retweets 1 like
        5. Bemused Backpacker‏ @bemusedbackpack 18 Jan 2018
          • Report Tweet
          Replying to @leftynotme @OscarNMFranklin and

          BA have been on a race to the bottom with ryanair for years now. Watch them charge for carry on next

          1 reply 1 retweet 2 likes
        6. grizlyadams‏ @grizlyadams 22 Jan 2018
          • Report Tweet
          Replying to @bemusedbackpack @leftynotme and

          I think they're winning that race....

          1 reply 0 retweets 1 like
        7. Bemused Backpacker‏ @bemusedbackpack 23 Jan 2018
          • Report Tweet
          Replying to @grizlyadams @leftynotme and

          Haha I dunno, its a close call with a good few others right on their heels!

          1 reply 0 retweets 1 like
        8. grizlyadams‏ @grizlyadams 23 Jan 2018
          • Report Tweet
          Replying to @bemusedbackpack @leftynotme and

          It's how modern business is run.... @AirCanada are just as shit as @British_Airways as are @virginmedia and @amazon ; all fine if you're "in process" but the moment you break their defined process you're screwed - none of them (without exception) empower their staff. #allcrap

          1 reply 0 retweets 0 likes
        9. Bemused Backpacker‏ @bemusedbackpack 23 Jan 2018
          • Report Tweet
          Replying to @grizlyadams @leftynotme and

          Very true I'm afraid, when did customer service and duty of care become bad words to these airlines though? Is it really so hard?

          0 replies 1 retweet 2 likes
        10. End of conversation
        1. Ian Sutherland‏ @Sutheia 18 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1 @British_Airways

          I always think that airline compensation processes are designed to be so time consuming just to discourage claims.

          0 replies 1 retweet 3 likes
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        1. Removethehardleft‏ @leftynotme 22 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1 @British_Airways

          Are you on such a low wage that you have to claim for delays in your flights and put the prices up for the rest of us, i think you are extracting the urine

          0 replies 1 retweet 1 like
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        1. New conversation
        2. James Burton‏ @jburton38 18 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1 @British_Airways

          Would that be the compensation for a delayed flight that you are entitled to under EU Regulation 261/2004 ?

          1 reply 0 retweets 5 likes
        3. 1 more reply
        1. New conversation
        2. E Daniels‏ @Spindaniels 18 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1 @British_Airways

          Had the same issue with BA before when trying to claim compensation for a party of 4. They insisted on receiving a signed letter from every member of the party. Just putting obstacles in the way. Will always avoid them from now on wherever possible.

          1 reply 1 retweet 1 like
        3. 1 more reply
        1. Alistair McBay‏ @secularmac 18 Jan 2018
          • Report Tweet
          Replying to @JuliaHB1 @British_Airways

          Just wait until they lose your luggage, Julia. You ain't seen nuthin' yet!

          0 replies 0 retweets 2 likes
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