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JuliaHB1's profile
Julia Hartley-Brewer
Julia Hartley-Brewer
Julia Hartley-Brewer
Verified account
@JuliaHB1

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Julia Hartley-BrewerVerified account

@JuliaHB1

@talkRADIO Breakfast Show presenter 6.30am-10am Mon-Fri. Journalist, broadcaster, after-dinner speaker, awards host. Preferred pronoun: she/her imperial majesty

London
Joined January 2012

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    Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
    • Report Tweet

    Laughable response from @British_Airways to my request for compensation for a flight delayed 5hrs. They’ll pay but insist my daughter gives written permission for me to act on her behalf. She’s 11 so I’d have to give written permission on her behalf to myself. Absurd.

    3:12 AM - 18 Jan 2018
    • 131 Retweets
    • 503 Likes
    • Andy Gore Debbie H Simon Geraldine Sears #dont trust Boris Fren 🏴󠁧󠁢󠁥󠁮󠁧󠁿MrShirleyCrabtree🏴󠁧󠁢󠁥󠁮󠁧󠁿 Melinda Young 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇺🇸 🇮🇱 Genesis Future Law
    64 replies 131 retweets 503 likes
      1. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
        • Report Tweet

        And while @British_Airways are happy for me to book & pay for flights online on behalf of my hubby & daughter, they require him to write a letter & post or FAX it (hello, 1995!) to receive the compensation they legally owe us. They’re taking the piss.

        55 replies 67 retweets 368 likes
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      1. New conversation
      2. Christopher Leader‏ @CJLeader68 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Oh the irony Julia, you’re happy to accept compensation based on an EU directive for flight delays but rant over and over again & again about EU legislation being so wrong all the time; a somewhat hypocritical stance hey! #DoubleStandards

        5 replies 4 retweets 15 likes
      3. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
        • Report Tweet
        Replying to @CJLeader68 @British_Airways

        Why wouldn’t we have signed up to that compensation scheme outside the EU?

        2 replies 1 retweet 32 likes
      4. Christopher Leader‏ @CJLeader68 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Missing the point somewhat, it’s an EU law that gives us compensation no UK law existed prior to it. I’m just astonished such a high profiled principled pro Brexiter, who seemingly criticises so much about EU law generally then jumps at the chance to benefit from it when it suits

        9 replies 1 retweet 5 likes
      5. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
        • Report Tweet
        Replying to @CJLeader68 @British_Airways

        These laws are made EU-wide because we are in the EU. We could have signed up to it while outside the EU. Which part of that do you find complicated?

        2 replies 0 retweets 22 likes
      6. Christopher Leader‏ @CJLeader68 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1

        Nothing complex about it all, just pointing out your utter hypocrisy, surely that’s not difficult for you to understand@🙄🙄🙄 😉

        1 reply 0 retweets 2 likes
      7. James Burton‏ @jburton38 18 Jan 2018
        • Report Tweet
        Replying to @CJLeader68 @JuliaHB1

        The point is that if each European country had their own law, each would be different which is the problem we used to have getting agreement. This is a brilliant example of the usefulness of the EU Julia. Well done.

        1 reply 0 retweets 0 likes
      8. One_Mans_Mind‏ @KillapixTT 18 Jan 2018
        • Report Tweet
        Replying to @jburton38 @CJLeader68 @JuliaHB1

        Seriously?? Why don't you remoaners just get over yourselves? We're leaving, and that's it. Shape up, or ship out!

        0 replies 0 retweets 4 likes
      9. End of conversation
      1. New conversation
      2. Volvofax‏ @volvogirl974 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        I'm sure she's more than capable of writing them a lovely, scathing letter. Have her do it for laughs and share the results!

        2 replies 1 retweet 7 likes
      3. Julia Hartley-Brewer‏Verified account @JuliaHB1 18 Jan 2018
        • Report Tweet
        Replying to @volvogirl974 @British_Airways

        Lol

        0 replies 0 retweets 2 likes
      4. End of conversation
      1. New conversation
      2. Steve Cox‏ @srcoxlive 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        It's all about making the process so difficult and frustrating that many give up or don't bother.

        2 replies 2 retweets 19 likes
      3. WS‏ @Snafu_again 22 Jan 2018
        • Report Tweet
        Replying to @srcoxlive @JuliaHB1 @British_Airways

        Got it in one ! Just have a look at their twitter feed occasionally. You'll soon see tweets about the online claims form not working. Been going on for months. Wonder why they don't fix it ?! when like everything else, the twitter team say they're sorry and will feed it back

        0 replies 1 retweet 1 like
      4. End of conversation
      1. New conversation
      2. Queen of the Flumps 👸🏻 🇬🇧‏ @TheMistressRox 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        I’ve stopped using BA. I was a Gold Card holder, flew every week. But the arrogance, drop in service standards, rudeness of staff means I’ve taken my business elsewhere @britishairways need to sort themselves out.

        5 replies 2 retweets 5 likes
      3. Fren‏ @frenthegeordie 18 Jan 2018
        • Report Tweet
        Replying to @TheMistressRox @JuliaHB1 and

        Yes but @britishairways staff are rude in such a polite way, they are trained in the art of condescension and know how to be unhelpful but polite.

        1 reply 1 retweet 3 likes
      4. Queen of the Flumps 👸🏻 🇬🇧‏ @TheMistressRox 18 Jan 2018
        • Report Tweet
        Replying to @frenthegeordie @JuliaHB1 and

        Couldn’t agree more!

        0 replies 0 retweets 2 likes
      5. End of conversation
      1. New conversation
      2. AmitP‏ @AmitP327 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Free advice use Etihad Emirates or Gulf next time. Best customer service experience by a mile.

        1 reply 1 retweet 3 likes
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      1. Andrew Forshaw‏ @andrewforshaw10 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        Surely by the very fact your her mother and she's a minor means you act on her behalf in the eyes of the law?

        0 replies 1 retweet 9 likes
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      1. janet‏ @ijan3t 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        .@British_Airways That’s them all over! Appalling airline with zero respect for its customers! If they can find an excuse to get out of paying they will, you are lucky that they have responded, usually they ignore people. 😡 There’s time yet! Good luck!!

        0 replies 2 retweets 5 likes
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      1. David Brown‏ @Brown97M 18 Jan 2018
        • Report Tweet
        Replying to @JuliaHB1 @British_Airways

        The data protection act, the shield of the crooked.

        0 replies 1 retweet 7 likes
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