And while @British_Airways are happy for me to book & pay for flights online on behalf of my hubby & daughter, they require him to write a letter & post or FAX it (hello, 1995!) to receive the compensation they legally owe us. They’re taking the piss.
-
-
Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Oh the irony Julia, you’re happy to accept compensation based on an EU directive for flight delays but rant over and over again & again about EU legislation being so wrong all the time; a somewhat hypocritical stance hey!
#DoubleStandards -
Why wouldn’t we have signed up to that compensation scheme outside the EU?
-
Missing the point somewhat, it’s an EU law that gives us compensation no UK law existed prior to it. I’m just astonished such a high profiled principled pro Brexiter, who seemingly criticises so much about EU law generally then jumps at the chance to benefit from it when it suits
-
These laws are made EU-wide because we are in the EU. We could have signed up to it while outside the EU. Which part of that do you find complicated?
-
Nothing complex about it all, just pointing out your utter hypocrisy, surely that’s not difficult for you to understand@



-
The point is that if each European country had their own law, each would be different which is the problem we used to have getting agreement. This is a brilliant example of the usefulness of the EU Julia. Well done.
-
Seriously?? Why don't you remoaners just get over yourselves? We're leaving, and that's it. Shape up, or ship out!
End of conversation
New conversation -
-
-
I'm sure she's more than capable of writing them a lovely, scathing letter. Have her do it for laughs and share the results!
- End of conversation
New conversation -
-
-
It's all about making the process so difficult and frustrating that many give up or don't bother.
-
Got it in one ! Just have a look at their twitter feed occasionally. You'll soon see tweets about the online claims form not working. Been going on for months. Wonder why they don't fix it ?! when like everything else, the twitter team say they're sorry and will feed it back
End of conversation
New conversation -
-
-
I’ve stopped using BA. I was a Gold Card holder, flew every week. But the arrogance, drop in service standards, rudeness of staff means I’ve taken my business elsewhere
@britishairways need to sort themselves out. -
Yes but
@britishairways staff are rude in such a polite way, they are trained in the art of condescension and know how to be unhelpful but polite. -
Couldn’t agree more!
End of conversation
New conversation -
-
-
Free advice use Etihad Emirates or Gulf next time. Best customer service experience by a mile.
-
This Tweet is unavailable
New conversation -
-
-
Surely by the very fact your her mother and she's a minor means you act on her behalf in the eyes of the law?
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
.
@British_Airways That’s them all over! Appalling airline with zero respect for its customers! If they can find an excuse to get out of paying they will, you are lucky that they have responded, usually they ignore people.
There’s time yet! Good luck!!Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
The data protection act, the shield of the crooked.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.