Only 18 minutes and all sorted. That must be a record.
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This sounds like a frustrating situation Julia. Are you looking to upgrade? You can also do this by speaking to our Live Chat team here: http://vodafone.uk/2LCJiTm Keep us updated! Antonia
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All sorted thanks
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I'm glad to hear that Julia
If you ever need anything else just pop us a message. We're available 24/7 via Social Media. Antonia
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Don't hang up, remember - your call is important to them..
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I had an amusing call from someone at Three earlier who tried to convince me that I could save money by signing up to a new contact AND continuing with my current one. Halfway through the call out it on speakerphone so my Mrs could listen to it.
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You want to tell them you're planning to move to EE. You'll be amazed how quickly everything can be resolved
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Try 35 mins to
@britishgas to arrange a meter reading for an elderly customer, and still need to call them! -
I'm really sorry about this, please send over the account details via DM, and I'll get a meter reader booked in straight away. Thanks, Jameshttps://twitter.com/messages/compose?recipient_id=431673892 …
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They are THE WORST!
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Haha! I had the same jaw dropping experience yesterday. I needed a stiff drink to recover!

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just tell them you want to take back control and hold all the cards, that always works
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Good luck Julia
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Ditch them, Vodaphone has the worst customer service out of all of them IMO. three, much better.
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I waited for an hour before I went to 3 mobile which is 100% better.
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cancel your DD they will soon contact you
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Then they'll cock it up and you'll have to go through the whole thing again for them to put their error right.
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